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GOT A QUESTION?
Contact us.
Our team is happy to assist you with anything you need.
Do you have a question?
Our team is here to help and will be happy to answer your questions Monday to Friday, from 10 AM to 6 PM (excluding public holidays).
Customer service: contact@eclatparis.com
Customer service: contact@eclatparis.com
FAQ
How long does delivery take?
Delivery times vary depending on the shipping method you choose:
– Pickup point: 3–7 business days.
– Standard (Colissimo): 2–4 business days
– Express (Chronopost): 1–2 business days
As soon as your order is shipped, you’ll receive a tracking link by email.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link. You can also track your order anytime by logging into your account.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we may still be able to update your delivery address. Please contact our customer service as soon as possible.
